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A1 Medical Supplies | Frequently Asked Questions

 

  1. What days are you open for sales?
  2. Is my credit card information secure when I order online?
  3. Can I use my debit card to pay for my order?
  4. I don't want to pay by credit card. Do you accept any other payment methods?
  5. Is shipping included in the purchase price of your products?
  6. How long will it take for my lift chair to be built if I choose non-standard fabrics or options?
  7. How long will it take for my lift chair to arrive?
  8. Will my lift chair arrive already assembled?
  9. How hard is it to install a stairlift?
  10. I need to replace the batteries in my stair lift. Can you help me with this?
  • QuestionWhat days are you open for sales?
    AnswerWe are open 7 days a week from 9:00 am to 9:00 pm EST to answer your queries and process your orders. Online orders may be placed at any time, day or night.
  • QuestionIs my credit card information secure when I order online?
    AnswerAll of our online transactions are secured using SSL to protect your information and privacy. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser program such as Internet Explorer, Safari, or Mozilla Firefox. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In addition, we never sell or give away any personal information you provide to us.
  • QuestionCan I use my debit card to pay for my order?
    AnswerYes, that's no problem. However, many debit cards have a daily purchase or withdrawal limit placed on them by the bank that issued the card. You can call your bank to obtain pre-approval for an over-limit charge, or we can break the charges up over multiple days. We recommend placing debit card orders via telephone to ensure that we have the right contact information needed to follow up with you if we encounter a problem processing your order.
  • QuestionI don't want to pay by credit card. Do you accept any other payment methods?
    AnswerWe also accept personal checks, money orders, bank checks, and debit cards. If you pay by personal check, we will process your order as soon as your check clears (usually within 7-10 days). If you pay by bank check, we will process the order as soon as we receive the check.
  • QuestionIs shipping included in the purchase price of your products?
    AnswerShipping is included in our price for almost all products delivered in the continental US, unless indicated otherwise in the advertisement. For orders shipping to destinations outside the continental US, there will be additional freight charges based on actual costs. We will be happy to quote the exact delivery cost of any product - simply give us a call.
  • QuestionHow long will it take for my lift chair to be built if I choose non-standard fabrics or options?
    AnswerStandard build time for lift chairs is 10-12 days, although some custom chairs take up to 6 weeks for certain options, such as Ultraleather upholstery. When you call to place your order, the sales representative who assists you will be able to give you a more accurate estimate of build time based on current demand and order volume.
  • QuestionHow long will it take for my lift chair to arrive?
    AnswerAll of our lift chairs are shipped directly from the manufacturer. If you choose a lift chair that is in stock, it will arrive at your home in 3 to 6 business days. If your selection is not in stock, it will be built for you; this includes lift chairs to be upholstered in custom fabric choices. Present manufacturing times are 7 to 15 business days. Shipping will take an additional 2 to 7 business days. For an exact quote of delivery time, please call our product specialists at 1 (800) 797-4654; the customer service representative with whom you speak during a phone transaction can also provide you with a more exact delivery date for your lift chair.
  • QuestionWill my lift chair arrive already assembled?
    AnswerYour lift chair will arrive fully assembled, except for the batteries, which you or a technician must install. Extra-wide lift chairs may be delivered with the back removed for ease of shipping, and will require reattachment prior to use.
  • QuestionHow hard is it to install a stairlift?
    AnswerEvery stair lift unit we carry was designed for a homeowner or handyman to install. It normally takes 2-3 hours to complete your first stair lift installation. Only commonplace household tools are required for an installation.
  • QuestionI need to replace the batteries in my stair lift. Can you help me with this?
    AnswerWe do carry replacement batteries for stairlifts. Such batteries are 12-volt, 7 amp power supplies, and should work with nearly any brand of stair lift. If you have questions about battery compatibility, please call us at 1 (800) 501-6760 and we can tell you if these batteries will work with your existing stair lift.

 

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