If you are not happy with any item for any reason (see exceptions below), simply return it within 15 days of receipt.
- Call 1-800-794-9941 for a return authorization number.
- The RA number must be on the outside of the box.
- Item to be returned must be in new condition, with original packaging, instructions, and warranty material.
- All returned items will be assessed a 20% restocking fee and any shipping charges.
- Any order canceled after it has been shipped will be charged a $140.00 freight charge (both inbound and outbound) and restocking fees.
- Include the original packing slip with a brief note on the reason for the return.
Refunds
Your refund will be processed after the item has been inspected. Normal process time is 2-3 weeks. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Vertical Lifts
Vertical lifts are custom made when ordered and vary in build time from 3 business days to 5-6 weeks on some models. Unfortunately they cannot be returned.
If your lift has begun production, a 10% cancellation fee will charged for cancellations. If the unit is re-ordered in the future, this charge will be refunded at that time.
Dumbwaiters
Dumbwaiters are custom made and therefore they cannot be returned.
If your dumbwaiter has begun production, a 10% cancellation fee will charged for cancellations.
Stair Lifts
Stair lifts are a custom made product as the rail package is cut specifically for your application. As a result, we cannot accept returns on stair lifts. Of course, we will repair of replace any defective product and the product is fully backed by the manufacturer's parts warranty.
If a unit is shipped out and refused, you will be charged a 25% restocking fee and freight both ways (inbound and outbound).
Toilet Seat Lifts
Due to the nature of this product, toilet seat lifts are not returnable. Federal law prohibits it.
Lift Chairs
Lift chairs that have been customized, such as chairs ordered with non-standard fabrics (vinyl, suede, Ultrafabric, crossover fabrics, etc.) or chairs with options such as heat & massage, are not returnable. This includes the Leather Lift Chair. While strict, this policy is due to the manufacturer being unable to resell custom manufactured lift chairs.
